matthew willems

 terms and conditions

Terms and Conditions

Your use of and purchase of products from this site is governed by the terms and conditions set out below, and as set out in Delivery Info. We may at any time make changes to this site and the details displayed on it (including prices).

Prices and Payment

• Prices for goods displayed for sale on this website are as set out on the website. Prices are 'matthew willems.com' prices and are not subject to additional vat. Delivery will be charged in addition on some products, and any such additional charges are clearly displayed where they apply. Prices and delivery charges displayed are valid at time of purchase and effective only in the United Kingdom.
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• Matthew willems.com cannot confirm a delivery date until you have paid for your order in full (including applicable delivery charges). Upon payment we will confirm acceptance of your order by e-mail. This will be sent to the e-mail address you provide on your order details, if you have not received this email, please contact us so we can ensure you receive conformation of your order, and a durable copy of our terms and conditions of sale. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.
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Credit and Debit Card Payments

• All card payments (we accept Visa, MasterCard, American Express, Discover, Switch, Solo, Delta and PayPal) are processed by PayPal. You may have to pay them an additional fee, which is not included in the total price of the goods and delivery charge.

Your right to cancel your order

• Before placing your order, you must be sure that you require the goods and that the goods are suitable for the required purpose, goods that are made to order or, upon your request have special finishes applied, cannot be cancelled. In which case you will be advised on such orders by email prior to completing the order.
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• If you are not completely satisfied with your purchase, you must inform us in writing, such as a letter hand delivered or sent through the post, or by fax or by sending an email or replying to your order confirmation email, within seven working days of receipt of the goods quoting your order number. It is advisable to keep evidence of your request to cancel the order in the form of postage receipt, or confirmation of fax transmission. You have a statutory duty to take reasonable care of the goods. They must not be used, fitted or installed, and any labelling on the products must not be removed.
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• You may cancel an order for services in the same way, within seven working days of the date the deposit was paid, unless upon your request the services begin sooner, in which case the right to cancel the services will end upon the commencement of such services.
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• After contacting us we will inform you of the address to return the goods, or make provisions to have the goods collected on your behalf, the goods must be in their original condition including all documentation and, should include all original packaging. Goods should be returned to us if possible within 14 days of receipt. Custom made items can not be refunded unless we have made an error, or the item is faulty. We will issue a refund for the full price paid for the goods including delivery costs, however the cost of returning the goods shall be paid by you. If goods are sent back to us at our expense, we reserve the right to charge you the direct costs involved in returning the goods.
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• If the goods arrive damaged or incorrectly delivered please contact us immediately so that we can arrange for the goods to be exchanged. If you need to return faulty goods, or goods are delivered as a result of an error by us, we will pay for the item to be returned, in this case please contact us and we will advise you on how to return the goods.
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• Some items have extended guarantees of up to five years, If your goods develop a fault please contact us immediately so we can arrange where possible to have the item repaired or replaced,
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General

• We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of Matthew willems.com.
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• If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.
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• We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. All sizes quoted are approximate.
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• Before working with electricity, gas or water you should always consult an appropriate professional electrician or CORGI registered plumber. Always read and follow any relevant manuals and safety instructions. When working with electricity always turn off the mains.
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• To the extent permitted by law, Top Class Carpentry accepts no liability for any loss, damage or injury arising as a consequence of the advice provided.
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• These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.
  
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• In these terms and conditions:-
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• "Matthew willems.com" means, matthew willems.com and any other connected organisation that supplies the goods ordered by you and any successor to its business;
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• "We and Us" means matthew willems.com either alone or together with you, as the context requires;
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• "Our" means matthew willems.com;
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• "Working days" means every day of the year except weekends, and English statutory and public holidays;
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• "You" means the person ordering goods subject to these terms and conditions;
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• "Goods" means the products or items purchased through this website;
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• "Services" means the performance of duties or provisions for work of professional activity of a tradesman involved with the installation, fitting or carrying out of manual labour;
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My Details

My Address:

• matthew willems.com
• 14 Hamilton Court
• Worthing
• West Sussex
• United Kingdom
• BN12 6ER

To contact me by telephone please ring:

• 07917 889 130. Lines are open Mondays to Saturday between 9am – 6pm.
• (Std national call charges apply from BT phone lines and other network providers)
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To contact me by email please use:

• enquiries@matthewwillems.com

To contact me on-line please fill out my contact form at:

• Contact Me Page
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Proprietor:

• Matthew Willems.
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