matthew willems

 delivery information

Delivery Costs

• In most cases, units and accessories will be delivered directly by the manufacturer who may make a charge for delivering to your home or site address. Such charges are indicated on the order payment page and will be confirmed with your order confirmation.

Delivery Times

• Delivery times vary from supplier to supplier. This may vary from 48 hours for stock items to 2-4 weeks for products made to order. We will confirm delivery times as part of the order confirmation.
•  
• If any items you order are not available we will contact you by telephone or e-mail to discuss how you wish to proceed.
•  
• All orders must be placed before 12.30pm to ensure they are processed on the day. Orders made after 12.30pm may be processed on the next working day.

Shipment Areas

• Delivery is available to all UK mainland addresses, subject to any restrictions applied by the supplier. Customers living in some remote rural areas should note direct delivery may not be available.
•  
• We regret that we are unable to deliver to Northern Ireland, Scottish islands, Isle of Man, Isle of Scilly, Jersey, Guernsey and BFPO addresses.
•  
• back to top

Order Processing

• After receiving your order, we will contact you by phone or e-mail to confirm and arrange a specific delivery date.
•  
• Deliveries normally occur between 7am and 6pm. However, the exact timing of delivery cannot be specified. Working days are classified as Monday to Friday and exclude bank holidays
•  
• All deliveries will be made direct to your door. Assistance will be needed for some deliveries, depending on size and weight.
•  
• If you are not at home when your goods are delivered, a card may be left with instructions on how to reschedule the delivery at a convenient time. You may incur additional redelivery charges in this instance. It is therefore extremely important that someone is available to receive the goods on the date of delivery.

Multiple Delivery Addresses

• Orders are shipped to one address only, multiple deliveries destinations are to be treated as single orders and as such each delivery destination will need to be treated as a seperate order.

Multiple Item Orders

• Depending on the complexity of your order, products may be supplied from more than one source. Goods may therefore be delivered separately on the same day or on different days.
•  
• back to top

Help Us to Help You

• Please leave a day-time telephone number so that we can contact you to arrange a convenient delivery date

Returns

• If your goods are incorrect, faulty or damaged on delivery we will arrange for an exchange of the product on the next convenient delivery date. This does not affect your statutory rights.
•  
• If you have arranged for your goods to be installed by a contractor, you would be well advised to check your order is complete, correct and undamaged before the contractor commences work.

How To Return Items

• To return incorrect or damaged items, please call us on 01903 600256 and we will arrange for the goods to be collected. Lines are open 9am – 6pm weekdays and Saturdays with an answerphone service available outside these hours.
•  
• back to top